Pre-contract Information
Updated: 26 October 2026
This page contains general pre-contract information for RIMBA DECO teak and rattan homeware purchases. Read it with the buyer, product, quantity and price details on the cart and checkout pages. It is not, on its own, a completed order-specific form.
Seller and contact
Seller: ABBARA LTD. ŞTİ.
Tax identification number: 0011671335
Store: RIMBA DECO — rimbadeco.com
Address: Yenişehir Mah. Ravza Cad. Ender Yapı İş Merkezi Kat:1 No:12 Artuklu/MARDİN, Türkiye
Email: rimbadeco@gmail.com
Withdrawal notices, return requests and complaints may be sent to the same postal or email address.
Products and total price
Product names, models, dimensions, quantities, tax-inclusive unit prices and totals are shown on the product, cart and checkout pages. Discounts, delivery charges and any additional charges are shown before payment. Buyer, billing and delivery details are those supplied at checkout. Available payment methods and delivery restrictions are shown before the order is placed. Undisclosed additional charges will not be imposed.
These are physical goods, not a subscription or digital service. Check product specifications and dimensions before buying. No separate communication charge or deposit is requested.
Dispatch and delivery
Orders are dispatched within 2 business days. Estimated transit is 2–5 business days after dispatch. Standard delivery within Türkiye is free. Dispatch and transit are separate periods. Shorter delivery commitments remain binding; standard goods must be delivered within the statutory maximum of 30 days from receipt of the order.
Your right of withdrawal
For standard teak and rattan products, you may withdraw without giving a reason or paying a penalty within 14 days after you or your nominated recipient receives the goods. For separate deliveries under one order, the last delivery starts this period. You may also withdraw before delivery. Send a clear written notice to the seller’s email or postal address before the deadline. Seller approval or a return code is not a condition for exercising this right.
Please contact us with your order number so we can provide a free return shipping code and carrier instructions. Return the goods with their accompanying parts, securely packaged, within 14 days of your withdrawal notice. The return address is the seller address above. Returns through the specified carrier are free; if it has no local branch, the seller arranges collection without cost. If no return carrier was identified before purchase, return shipping costs will not be charged to you. Later dispatch notifications do not replace pre-contract information.
Reimbursement and exceptions
For withdrawal before delivery, reimbursement is made within 14 days of receipt of the notice. After delivery, the 14-day refund period begins when goods are handed to the previously specified return carrier, or when received by the seller if another carrier is used. If no return carrier was specified, RIMBA DECO starts this period at return dispatch. Payments covered by the withdrawal, including delivery charges, are reimbursed in one payment using the original payment method without fees to the consumer.
A discount or handmade production does not remove withdrawal rights. Only products made to personal specifications may fall under the statutory exception, disclosed before purchase. Choosing a standard catalogue colour or model is not by itself personalisation. Opening packaging or inspecting goods does not automatically justify refusal. Statutory protection for changes resulting from use in accordance with instructions remains unaffected. Please protect wooden surfaces, lids and woven parts during return transport.
For incorrect, incomplete, damaged or non-conforming goods, statutory rights to cancellation, a price reduction, free repair or replacement apply subject to Law No. 6502. These rights are not limited to the 14-day withdrawal period. Necessary remedy costs will not be charged to the consumer.
Information and dispute resolution
Check the products, final total, address and withdrawal terms before payment. The seller must obtain confirmation that pre-contract information has been received. Placing the final order creates an obligation to pay; reading this page does not create an order.
Send requests or complaints to rimbadeco@gmail.com. Depending on the applicable monetary thresholds, consumers may apply to consumer arbitration committees or consumer courts, following mandatory mediation where required. Statutory jurisdiction and mandatory consumer rights are not restricted by these terms.